Welcome to Vacua brought to you by Vacua Limited. We are registered in England with the company number 14549218. The following terms and conditions constitute a legally binding contract between you, the user, and us. Kindly ensure you carefully go tboruhg the terms and conditions as they extensively explain the legal relationship between you and us which will govern your use of the Platform and the services made available via the Vacua platform. By accessing or using the Platform and/or any content, materials or services made available through it, you are agreeing to be legally bound to these Terms. We reserve the right to change these Terms from time to time in our sole discretion. Your use of the Platform will be subject to the most recent version of the Terms posted on the Platform at the time of such use. Although we recommend that you read through the Terms available on the Platform from time to time, so that you can be sure that you are aware of the latest version, we will give you reasonable prior notice if we intend to make any changes to these Terms that may be materially to your detriment before such changes take effect.

Contact us

If you would like to contact us about the Platform, please do so using the following details:

Vacua Limited

286b Chase Road

London, England

N14 6HF

Email: info@vacualimited.com

Registration

• Registration is quite straightforward on Vacua. As a member of the Platform, you will be required to confirm your student membership via your student email before you will be access all of the features of the Platform. You will need to create an account on the Platform as a landlord in order to create a listing for student accommodations. You can sign up and verify your email and ID by following the easy steps provided on the platform.
• You will be required each time you log in to provide your registered email and password. Upon registration, further personal information may be required to complete your verification process.
• You must be at least 18 years old to register and you are only permitted one account on the Platform. Multiple live accounts are not permitted unless you are both a landlord and a student. By registering with us you are representing and warranting to us that:
  (i) you are over 18 years old;
  (ii) you have not previously been banned from the Platform; and
  (iii) you do not already have an account registered with us.

• You agree that all registration information you submit to the Platform will be truthful and accurate and you will maintain the accuracy of this information. This includes the user type you register as. Agents found to be falsely registering as Landlords (or any other type of user) will be removed from the Platform.
• Agents (including those operating a “Guaranteed Rent” or “Rent to Rent” model) may use the Platform providing they are a registered company and are a member of a government approved Property Redress Scheme (see 2.5 c). Freelance agents must either use the official Vacua accounts of the agencies they work with or must be registered with a Property Redress Scheme as an individual.
• Students sharing their space must seek the consent of their landlords before they list their space on the Vacua platform.
• There are only two government approved property redress schemes – all agencies must be registered to one of them. They are:
  1) The Property Ombudsman (https://www.tpos.co.uk)
  2) The Property Redress Scheme (https://www.theprs.co.uk)
  3) The company name on your Vacua account must match the trading name on your membership certificate.

• Your account is for your use only and you agree that you will not share your account with any other person. It is your responsibility to keep your password secure. You will be responsible and liable for any actions of any person logging into the Platform using your username and password (including, without limitation, any ads posted on the Platform via your account). You should notify us immediately if you suspect that anyone else knows your password or that anyone has accessed your account without your permission. Unless we have been notified otherwise we will be entitled to assume that any person logging into our Platform using your username and password is you.
• We may at any time and for any reason refuse to accept a registration from any person.

Access and use of the Platform

• We do not charge any fees for registering an account with us. Some aspects of the Platform are also made available free of charge, such as posting a single standard ad and browsing and searching on the Platform.
• Transactions on the Vacua Marketplace are free with no charges and registered members can also use the Vacua community to join their interested communities.
• We however offer a number of additional features and functionality on the Platform that are only available to members who have paid to upgrade their account. For students to fully take advantage of the market place, they will need to pay for an upgrade. For landlords and students sharing their space, they will also need an upgrade. Further details are shared on the platform.
• You agree not to use the Platform or any information or material made available to you on the Platform, in any improper or unlawful manner or in breach of any rule, regulation, legislation or licence that applies to you.
• Without limiting the foregoing, you agree that when using the Platform you will not:
• harass others or disclose personal information about others that could amount to harassment;
• publish, post, upload, store, distribute or disseminate any unlawful, defamatory, infringing, obscene, sexually explicit, harmful, confidential, libellous, hateful, threatening or otherwise illegal material or information, or anything which might constitute a criminal or civil offence;
• upload files that contain software or other material which are the Intellectual Property Rights of any third party, or which are protected by rights of privacy or publicity of any third party without having received all necessary consents;
• upload files that contain viruses, corrupted files, or any other software or programs that may interfere with or damage the operation of the Platform or any other computer;
• impersonate others or create false accounts or ads on the Platform;
• promote any activity that is illegal;
• use software or any other means to harvest information from the Platform;
• Send chain letters, junk mail, ‘spamming’ material or any other form of bulk communication;
• act in contravention of any policies for uploading content and/or posting ads that we may make you aware of from time to time; or
• do or omit to do anything that, in our opinion:
  (i) brings us or the Platform into public disrepute, contempt, scandal or ridicule;
  (ii) damages or puts at risk any other users of the Platform; or
  (iii) materially prejudices us or the Platform.

• You agree to comply with all reasonable instructions that we may give you regarding your use of the Platform.
• You are responsible for obtaining (at your own cost) all necessary equipment and telecommunications services required to access and use the Platform.
• You agree that we may suspend access to the Platform temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control and we shall not be liable to you in any way for such suspended access.
• You agree that your interactions with other members of the Platform and our personnel, whether via message, email or over the telephone, will at all times remain respectful and courteous.
• You agree that any tenancy or lodger arrangements entered into in respect of any room and/or property you rent out will be in compliance with all laws and regulations; and you will act in accordance with such arrangements, laws and regulations at all times.
• Except in the case of students or live-in landlords wanting to share their space, if you are a user who wants to post an ad for a room and/or property to rent in Scotland, then notwithstanding the fact that you may be permitted by law to advertise or rent a room and/or property in Scotland without the following, for the purposes of advertising a room and/or property to rent in Scotland on this Platform, you must either:
  1. have a valid and active registration in the Scottish Landlords Register; or
  2. have a valid application and have paid the relevant fee for registration to the Scottish Landlords Register and not previously had:
  1. a Scottish Landlord Registration revoked and/or been removed from the Scottish Landlords Register; or
  2. an application to the Scottish Landlords Register refused.
  4. We reserve the right to request evidence from you of the above and/or seek confirmation from the relevant local authority at any time. We also reserve the right to temporarily suspend an account whilst we obtain such evidence and/or confirmation.

Data Protection and Privacy

• We will only use any personal information that we may collect about you in accordance with our privacy policy. Our privacy policy is an important part of these Terms and it is important that you read it. By accepting these Terms you also accept and consent to our use of your personal data in accordance with our privacy policy.

Disclaimers

• Vacua Limited does not provide ‘accommodation services’, instead provides a platform that facilitates such services. The Vacua Marketplace also serves as a facilitator and the company is not responsible for the products sold or the services rendered via the marketplace.
• To the fullest extent permitted by applicable law and, except as expressly provided in these Terms, the Platform and all content, products and services provided through it are provided on an “as is” basis. We do not make any representation or warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise), in relation to the Platform or any content, products and services provided through it including, without limitation, any warranties in relation to fitness for a particular purpose or in relation to the quality, completeness, accuracy or reliability of the Platform and all content, products and services provided through it.
• Without limiting the generality of the foregoing you acknowledge and agree that any rooms, flats, houses, properties or tenancy arrangements are provided by our members and not by us. We have no control over, nor accept any responsibility or liability for, any such arrangements or issues you may encounter with them.
• We do not inspect any of the properties or rooms that feature in ads on our Platform. We strongly advise you to inspect properties thoroughly before you make any binding commitments in respect of any properties or rooms listed on our Platform.
• The information made available on the Platform, whether posted by us or by any other users, is provided for information purposes only. We cannot guarantee that any ads or other information provided on the Platform will be correct, accurate, up to date or meet your needs or requirements. The information provided on the Platform is not intended to be professional or legal advice of any kind and should not be relied on as such. Any reliance you place on any materials or information made available on the Platform is entirely at your own risk.
• Although we do our utmost to ensure a reliable service we do not guarantee that the Platform will always be available or error free, that defects will be corrected, or that the Platform or the server that makes it available are or will be always free of viruses or other harmful components.
• Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Please check the local laws of the jurisdiction in which you are resident to determine the extent to which any implied warranties may be relevant to our legal relationship with you.
• Nothing in these Terms is intended to disclaim or exclude any warranty or liability that cannot be disclaimed or excluded by operation of applicable law.

We reserve the right to withdraw or discontinue any product or service at any time at our sole discretion.